Here you will find the most frequently asked questions and answers.
1) Download the BatteryBox app
2) Choose your payment method
3) Scan the QR code,take the powerbank
4) You can return at any BatteryBox station in your city
In the BatteryBox app, you can always find us on the map or in the list feature in the right corner if you want to see the nearest location and how many powerbanks it has.
1. Take a powerbank
2. Remove the charging cable and connect your phone or device
3. If the power bank does not turn on automatically, press the "Power On" button on the left side.
The power bank will light up blue or white on the end panel when turned on.
It switches off automatically.
1) Put the cables in place
2) Put the power bank back into the charging station
3) A robotic voice confirms "RENT SUCCESS"
4) Confirmation of the order is displayed in the app
All powerbanks can be returned at any BatteryBox station in Slovakia
You can find the price list on our website or directly in the BatteryBox app
If you forgot to return the power bank, you can always return it the next day at any BatteryBox
You can choose to pay in the app via MobilePay or credit card / ApplePay / GooglePay.
When you return the powerbank to the station, the amount will be deducted from your card.
No
For security reasons, payments can only be made in the app via MobilePay / ApplePay / GooglePay or credit cards.
With the Fast Charge function, quite quickly!
But depending on how big your battery is, you can easily get by with just 30 minutes of charging.
In 30 minutes, you'll charge 30-40% more battery.
Yes, you can! But it will be slow
YES!
Powerbanks come with built-in cables - MicroUSB, USB-C and Lightning, which are suitable for all phones, headphones, iPads, running watches, etc.
They are fast chargers with Fast Charge!
5000mAh 3.7V 18.5Wh
Input: DC 5V = 2A
Output: DC 5V = 2.1A
You get 30-40% more battery in just 30 minutes of charging
There is a light at the end of the powerbank that shows how much power is left.
The charging station will only eject powerbanks that have at least 70% battery. So you don't run the risk of your powerbank running out of power right from the start.
If one powerbank isn't enough to charge your phone, you can also always return it and scan a new one each time. All powerbanks are fully charged and ready to use!
Each user registers with a payment card before scanning the powerbank. The price list is on our website or directly in the app.
If you do not return the powerbank within 3 days, the purchase will be automatically terminated with a price of 30 EUR per product.
If you want, you can also keep the powerbank. However, the purpose is to maintain the concept of sustainable sharing, so powerbanks are reused throughout the city.
You can contact us in the BatteryBox app.
The Hotline will report it as lost and will only deduct the total amount of EUR 30 for the lost power bank and rental.
We are sorry for the inconvenience you have experienced. If your rental power bank is not working or not charging, press the "Power on" button on the side of the power bank. Please note that the power bank will discharge within 1 to 1.5 hours of use, depending on the device being charged.
If it still doesn't work, please return the power bank and report the problem to us via our customer service in our app or on the website.
Maybe the power bank is not turned properly? Try turning it around.
The plugs and cables must be in place before inserting
You can use the "list" function in the app to see all the locations near you and their availability.
The hotline in the BatteryBox app is available every day from 9am to 5pm.
