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If you need technical assistance, we recommend that you first check the FAQ section below – you may find the answer there immediately and without waiting.
+421 911 245 254
Mon – Fri / 8am – 5pm
Frequently Asked Questions
Here you will find the most frequently asked questions and answers.
1. How can I rent a power bank?
1. Stiahnite si aplikáciu Batterybox
2. Vyberte spôsob platby
3. Naskenujte QR kód a vezmite powerbanku
4. Powerbanku môžete vrátiť v ktorejkoľvek stanici Batterybox vo vašom meste
2. Ako nájdem kde sa nachádza Batterybox?
V aplikácii Batterybox nás nájdete na mape. Ak chcete vidieť najbližšiu lokalitu, v našom prehliadači hore vám zobrazí všetky prevádzky Batterybox vo vašej blízkosti.
3. How do you use a power bank?
1. Take a power bank with you
2. Select the charging cable and connect your phone or device
3. If the power bank does not turn on automatically, press the Power on button on the right side.
When switched on, the power bank will light up green on the top surface.
4. How can I turn off the power bank?
It turns off automatically after 10 seconds.
5. How can I return the power bank?
1. Put the cables in place
2. Place the power bank back into the charging station
3. A robotic voice will confirm "RENT SUCCESS" (Rental successful).
4. The order confirmation will be displayed in the app.
Všetky powerbanky je možné vrátiť v ktorejkoľvek stanici Batterybox na Slovensku.
6. How much does it cost?
Cenník nájdeš na našom webe, priamo v aplikácii Batterybox, alebo na LED displeji zariadenia.
Ak ste powerbanku zabudli vrátiť, vždy ju môžete vrátiť nasledujúci deň v ktoromkoľvek Batterybox-e vo vašom okolí.
7. How do I pay?
You can choose your payment method in the app via MobilePay or payment card/ApplePay/GooglePay.
Once you return the power bank to the station, the amount will be deducted from your card.
8. Can I pay in cash?
No.
For security reasons, payments can only be made in the app via MobilePay / ApplePay / GooglePay or payment cards.
9. How long does it take to fully charge?
With the Fast Charge feature, it's pretty quick! However, depending on how big your battery is, you can easily get by with just 30 minutes of charging.
In 30 minutes, you can charge 30-40% more battery.
10. Can I charge multiple phones from the same power bank?
Yes, you can! But charging will be significantly slower.
11. Can I charge other devices?
YES!
Power banks come with built-in cables – MicroUSB, USB-C, and Lightning – that are suitable for all phones, headphones, iPads, running watches, etc.
12. What type of power bank is it?
These are fast chargers with Fast Charge functionality.
5000mAh 3.7V 18.5Wh
Input: DC 5V = 2A
Output: DC 5V = 2.1A
You get 30-40% more battery power in just 30 minutes of charging.
13. Can I see how much power is left in the power bank?
There is an indicator light at the end of the power bank that shows how much power remains.
The charging station only ejects power banks that have at least 70% battery power. So you don't risk your power bank running out of power right at the start.
If one power bank is not enough to charge your phone, you can always return it and scan a new one each time. All power banks are fully charged and ready to use.
14. What happens if I don't return the power bank?
Each user registers with a payment card before scanning the power bank. The price list is available on our website, directly in the app, or on the device's LED display.
If you do not return the power bank within 3 days, the purchase will automatically be finalized at a price of EUR 30 per product.
If you want, you can keep the power bank. However, the aim is to maintain the concept of sustainable sharing, so power banks are reused in your area.
15. What if I lose my power bank?
Môžete nás kontaktovať v aplikácii Batterybox.
The hotline will report it as lost and deduct only the total amount of EUR 30 for the lost power bank and rental.
16. Powerbank not working?
Press the Power on button or put it back in the charging station and scan a new one. It's free if you put the power bank in the device within 2 minutes.
17. Can I return the power bank to the charging station?
Perhaps the power bank is not turned correctly.
Try turning it. Plugs and cables must be in place before insertion.
18. What if there is no space to insert the power bank?
V aplikácii môžete využiť funkciu Nájdi najbližší Batterybox s prehľadom všetkých miest vo vašom okolí a ich dostupnosti.
19. How can I contact the hotline?
Hotline v aplikácii Batterybox je k dispozícii každý deň od 9 do 17 hod na čísle +421 911 245 254 alebo na email support@batterybox.com s odpoveďou do 24 hodín.
We strive to do our utmost to provide our customers with the most convenient services possible. Unfortunately, we are unable to eliminate malfunctions that may occur for reasons beyond our control, such as banking restrictions related to the security of payment card holders.
Tím Batterybox verí vo vaše pochopenie.
Neustále pracujeme na tom, aby naši zákazníci boli spokojní s kvalitou našich služieb.
